Privacy Policy

Introduction

REIFY ("we", "us", "our" or "Reify") values the trust that a customer ("you" or "your") places in Reify and our website, reifytravels.com. We respect your need to understand how information furnished by you is collected, used, disclosed, transferred and stored by us.

We are committed to your privacy and the protection of your information. This Privacy Policy explains our information gathering and dissemination practices. By accessing our website or using our services, you acknowledge that you have read and understood this Privacy Policy.

If you do not agree to the terms in this Privacy Policy, we request that you do not use this website or our services. For questions or concerns, contact us at info@reifytravels.com.

Collection of your personal data

Personal data means information about an individual from which that person can be identified, such as name, address, date of birth, password or payment information. It does not include anonymized data where identity has been removed.

We may collect personally identifiable information including, but not limited to, your name, email address, contact number, residential address, credit card, debit card or bank account details and internet protocol (IP) address in the following circumstances:

• When you make a reservation or choose a travel package from our website or through our team.
• When you register with us, request information about holiday packages, subscribe to newsletters, enter promotions, share travel experiences, send queries or register for offers.
• When you engage with us online or offline, show interest on third-party hosted pages, or voluntarily provide details for promotions.
• When an activity on the website requires registration before placing an order or completing a booking.

We may use your contact information to send offers based on your previous orders and interests, payment reminders, travel vouchers and travel-sector updates. If you do not wish to receive such information, you may unsubscribe through the email facility provided or contact us.

How we use personal data

We use personal information to provide services requested by you. Where we use your information for marketing, we will provide the ability to opt out of such uses.

We may use your personal information to resolve disputes, troubleshoot problems, promote a safe service, collect fees owed, cater to consumer interests, inform you about offers and updates, customize your experience, detect and protect against error, fraud and criminal activity, enforce our terms, conduct research and analysis, conduct audits, and contact you with important information or notices.

Marketing promotions

Marketing promotions, research and programs help us identify preferences, develop programs and improve user experience. Personal information collected for such activities may include contact information and survey responses. We use such information to notify winners, develop promotions and improve products or services.

Use of demographic and profile data

We may collect and analyse demographic and profile data about activity on our website in order to improve our products and services. IP addresses may be used to diagnose server problems, administer the website, identify users and gather broad demographic information.

We may occasionally request optional online surveys that require contact or demographic information. This data helps us tailor website content and display relevant information according to user preferences.

With whom we share personal information

We may share personal information with corporate entities, affiliates, partners or service providers in order to detect and prevent identity theft, fraud and illegal acts, correlate related accounts, prevent abuse of services or facilitate services requested by you.

Such entities may not market to you as a result of this sharing unless you explicitly opt in. We may disclose personal information if required by law, law enforcement, subpoenas, court orders or legal process; to legal, financial or professional advisors; to enforce this policy; to respond to claims that content violates third-party rights; or to protect the rights, property or safety of website users or the public.

We may also share data with parent entities, subsidiaries or business partners committed to serving your online needs and related services. These entities are expected to treat your information protectively and follow this policy with respect to personal information.

How long we keep personal data

We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, including legal, accounting and statutory reporting requirements.

To determine the appropriate retention period, we consider the amount, nature and sensitivity of data, the potential risk of harm from unauthorized use or disclosure, the purposes of processing, whether those purposes can be achieved through other means, and applicable legal requirements.

We may retain certain information after account closure where necessary to fulfil legal obligations, maintain security, prevent fraud or abuse, or defend and enforce our rights.

Cookies

We and third-party providers may use data collection devices such as cookies on certain pages of our website. Cookies are small files stored on your hard drive that help provide services customized to your requirements, interests and preferences.

Third-party vendors such as Google may use cookies to serve advertisements based on visits to this website. You may visit the relevant third-party website to opt out of interest-based advertising if such an option is available. Cookies placed by us do not contain personally identifiable information.

How we protect personal data

Reify takes protection of customer data seriously. However, transmission of information through the internet is not completely secure. Although we do our best to protect customer data, we cannot guarantee the security of data transmitted through any channel. Any transmission is at your own risk.

Notification of modifications and changes

We reserve the right to change this Privacy Policy from time to time without prior intimation. Continued use of the website or services signifies acceptance of any amendment. You are advised to review this policy regularly. If you do not accept any modification, you may terminate your use of our services immediately.

Sharing of travellers' photos and videos

By voluntarily submitting travel photos or videos to Reify after availing our services, through the website, email or any other medium, you grant Reify a non-exclusive, perpetual, worldwide, royalty-free, transferable and sublicensable licence to edit, reproduce, use, print and distribute the submitted material, or any part of it, in connection with Reify and its platforms.

You represent and warrant that you have the legal right, power and authority to grant this licence, and that your submission does not violate applicable laws, agreements, copyrights, privacy rights, publicity rights, intellectual property rights or other rights of any person or entity.

Security precautions

Our website has security measures in place to protect against loss, misuse and alteration of information under our control. Whenever you access account or payment information, secure processing may be handled through an authentic payment gateway. Once information is in our possession, we follow security guidelines to protect it against unauthorized access.

Choice to opt out

You may opt out of receiving non-essential promotional or marketing-related communications from us. You may also contact us at info@reifytravels.com to unsubscribe from newsletters, publications or other material.

All information, including personal information provided by you, is voluntary. You may withdraw consent in accordance with this policy. However, if consent is withdrawn for information required to provide services, you may no longer be permitted to use those services.

You may access, modify, correct or request elimination of information provided by you and collected by us, subject to applicable legal and business requirements.

Advertisement on website

We may use third-party advertising websites to serve advertisements when you visit our website. Such websites may use information, including personal information, to provide advertisements regarding goods and services that may interest you. We cannot guarantee or take responsibility for third-party privacy practices and encourage you to read their privacy policies before accessing them.

Transfer of information overseas

Reify's corporate office is based in Noida, Uttar Pradesh, India. Customer data may be accessible to Reify's offices, appointed agents, partners and destination management companies based in India or outside your country. If you are an EU resident and customer data is transferred outside the EEA, this is done on the basis that it is necessary for discharge of services rendered to you by Reify or its appointed partners.

Confidentiality

You acknowledge that Reify may provide certain information designated as confidential. You agree not to disclose such confidential information without prior written consent. Your information shall be regarded as confidential and will not be divulged to third parties unless legally required or otherwise permitted under this policy.

Disclaimer

As a user of the website, you understand and agree that you assume all responsibility and risk for your use of the website, the internet generally, documents you post or access, and your conduct on and off the website. Your use of the site is subject to this Privacy Policy. If you do not agree, we request that you do not use this portal.

Grievance officer

The name and contact details of the grievance officer are provided below: